EXCHANGES & RETURNS
EXCHANGES & RETURNS
What is your return policy?
We accept returns within 30 days of the order purchase date. Products must be in new, unused and unopened condition to receive a refund. To set up a return, please contact our Customer Support team at service@awoobeauty.com. **Mystery Sack/Box Items are not eligible for exchanges and/or returns - all items are final sale**
Do you cover the return shipping fee?
We do not cover postal/shipping fees for return packages. Please contact service@awoobeauty.com for return and exchange inquiries.
My product arrived damaged ☹️
We're so sorry to hear about your damaged product! Please contact us right away at info@gothlobeauty.com with your full name, order number and photo of the damaged product. We'll get this resolved as quickly as possible!